Shipping, Returns, and warrantys

Shipping, Returns & Warranty Policy

Shipping

We ship products across New Zealand using trusted freight and courier providers.

Shipping Costs

Shipping costs are calculated at checkout or provided upon enquiry, depending on the product and delivery location.

Due to the nature of some products (including lithium batteries and large equipment), additional freight charges may apply.

Rural & Special Delivery Areas

Some items, particularly lithium battery products, cannot be delivered to rural addresses due to courier restrictions.

If a rural address is provided, delivery may be arranged to the nearest freight depot.
We will contact you to organise a suitable delivery option if required.

We currently do not deliver directly to:

Stewart Island
Great Barrier Island
Chatham Islands

However, we can arrange delivery to a mainland depot or a freight forwarder of your choice.

International Shipping

For international orders (including Pacific Islands), we can deliver to a freight forwarder arranged by the customer. Please contact us prior to purchase to confirm details.

Click & Collect

Pickup is available by appointment. Please contact us to arrange a suitable time and location.

Returns

We accept returns in accordance with the New Zealand Consumer Guarantees Act.

Change of Mind

If you wish to return an item due to a change of mind:

Requests must be made within 14 days of delivery
Items must be unused, unopened, and in original packaging
A restocking fee of up to 20% may apply

No restocking fee will apply if you are exchanging for another product.

Shipping and payment processing fees are non-refundable. Return shipping is the responsibility of the customer.

Faulty, Damaged or Incorrect Items

Please inspect your order upon arrival.

If your item is:

Faulty
Damaged
Incorrect

Return Process

To request a return, please contact us at:
Info@powerpod.co.nz

Returns must be approved before being sent. Items returned without prior approval may not be accepted.

Non-Returnable Items

We may not accept returns for:

Used or installed items
Items not in original condition or packaging
Clearance or final sale items (unless faulty)

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved, refunds will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.

Warranty

All products are covered by applicable manufacturer warranties and the New Zealand Consumer Guarantees Act.

Warranty periods vary by product and are outlined on individual product pages.

Victron Products (AEP Pacific)

All Victron Energy products sold by PowerPod are supported by the authorised New Zealand distributor, AEP Pacific.

Warranty, returns, and support for these products are governed in accordance with

AEP Pacific’s official policies.

For warranty claims relating to Victron products:

A warranty claim form must be completed as part of the assessment process

For full details, please refer to AEP Pacific’s shipping, returns, and warranty information.

These can be viewed here

AEP Pacific Return Policy

AEP Pacific Warranty

Warranty Claims

If you believe your product is faulty:

Contact us with details of the issue
We will assess and arrange repair, replacement, or refund where appropriate

Customers may be required to return items for assessment. Return shipping costs may apply unless covered under consumer law.

Uncollected Orders

Orders not collected within 90 days may be cancelled or forfeited, unless prior arrangements have been made.

Contact Us

If you have any questions regarding shipping, returns, or warranty, please contact:

PowerPod
Email: info@powerpod.co.nz
Phone: 0272492138
Location: Auckland, New Zealand